Yes, your seats are next to each other. One side of the theater is even numbered and one side is odd numbered.
Unfortunately, all sales are final and we cannot change your seat once you have purchased it.
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A valid photo ID, the credit card used to purchase them, and the email conformation print-out.
No, you do not need to come with them. Print out the order confirmation for them to bring, and give the Northampton Box Office a call at 413-586-8686 during normal business hours before 4pm the day of the show and change the will call name to your son/daughter. This also applies to people who gave tickets as a gift to someone else. You can call and change the will call name to whomever you want.
Opening acts or guests may sometimes tour with headlining performers. These opening acts are subject to change or cancellation at any time without notice. No refund will be honored if an opening act is changed or canceled.
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues and theaters, prohibit Northampton Box Office from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
Yes, we offer gift cards which can be used for tickets. They can be purchased at Northampton Box Office or by calling 413-586-8686. They can be in multiples of $25, they never expire and they hold a balance if not all used at once. They can be used to buy tickets in advance, online, by phone, or at the Northampton Box Office in person but cannot be used at the venues themselves.
No, there are no cameras or recording devices allowed at any of the venues.
All persons and belongings are subject to search. Please do not bring any weapons (this includes knives), illegal drugs, alcohol, backpacks, food, or outside beverages (this includes bottled water). If you are bringing prescription medication with you, please bring it in its original prescription container.
Absolutely no outside food or alcohol will be allowed onto Park grounds. One (1) factory sealed water bottle (up to 1L) will be allowed per person into the park.
Only you can decide whether the IHEG venues are the right environment for your child. We encourage first timers to attend a show with their kids to decide for themselves. We have strict polices enforcing no underage drinking in all of our venues in accordance with the law, and reserve the right to ask persons to leave if they do not follow these rules.
You can sign up for our free email list here. Find out about shows 2 days before the public & internet pre-sale!
Iron Horse Entertainment Group
78 Main St. 5th Floor
Northampton, MA 01060
We have a group of people who come every week, pick up flyers, and put them up around town in exchange for free tickets. If this is something that is interests you, please email Hannah Ward.
If you think you may have lost something at one of our shows, please contact the Northampton Box Office. All lost and found items will be brought to the Box Office. They can be reached by phone at 413-586-8686, in person at 76 Main Street, Northampton, MA 01060 or via email by clicking here. Their hours are Monday – Saturday 10 am – 6 pm and Sundays 12 pm – 5pm.