• IHEG Online Ticketing FAQ's:
  • Tickets can be purchase through The Northampton Box Office – The official box office of The Iron Horse Entertainment Group

    Tickets can be purchased at NBOtickets.com

    Charge by phone 800-THE-TICK or 413-586-8686

    Or in person at 76 Main St. in downtown Northampton All Transaction are handled with 128 Bit Security Encryption to protect all our customers information as it is submitted to our web site. This is the strongest security available online.
  • Where is The Iron Horse? Pearl Street? Calvin Theater? The Basement? Mountain Park?
    4 of our 5 venues are located within walking distance of each other in downtown Northampton.
    The Iron Horse is located at 20 Center Street, right around the corner from the big stone church on the corner of Main and Center Streets, across from the Police Station.
    Pearl Street is located at 10 Pearl Street (also off of Main Street).
    The Calvin Theater is located at 19 King Street, across from the Hotel Northampton, next to Silverscape Designs.
    The Basement is located beneath the former Table 9 restaurant at 21 Center Street at the back of the building. This is across from the Iron Horse.
    Mountain Park is located on Mountain Park Access Road off Route 5 in Holyoke, MA.
  • How do I contact the clubs?
    If you want to purchase tickets, or have a question about a show, you can call the Northampton Box Office. They are the exclusive Box Office for IHEG and can answer most of your questions. You can call them at 413-586-8686 during normal business hours Mon-Sat 10am-6pm, Sun 12pm-5pm or contact them through their website here.
    Our business line is 413-586-2632, our fax number is 413-586-1162. You can contact us on the web here.
  • Where can I park?
    There is no specified lot for The Iron Horse, Pearl Street, The Calvin & The Basement. There is some street parking available (free after 6PM, Sundays, and Holidays). There is a parking garage close by, E.J. Gare Parking Garage located at 85 Hampton Avenue if you can’t find street parking.
    Mountain Park has plenty of onsite parking, including a designated area for Handicap Accessible parking closer to the venue gates. The cost of parking is included in the ticket price, so there is no additional charge to park at the venue.
  • How is seating set up in the venues? Is it assigned or General Admission?
    The Calvin Theater is all assigned seating for the most part. There are a few select shows that will have a General Admission dance floor, located in the orchestra pit right in front of the stage. Note: Dance Floor means you have no assigned seat. It is open floor, general admission area for dancing/standing.
    The Iron Horse is all General Admission, but seated on a first come, first serve basis for all 7:00pm dinner shows. Shows that are scheduled for 8:30pm, as well as late 10:00pm shows will typically have an open dance floor in front of the stage, with tables to sit at around the sides and in the back.
    Pearl Street is also General Admission, but is open-floor, standing room only, with a few seating options for those unable to stand.
    Mountain Park seating is show specific. All seating at Mountain Park is uncovered. If you purchase General Admission Lawn Seats (GA) there will be no chair provided. Patrons are welcome to bring blankets to sit on and/or low back beach or camping chairs. Lawn chairs are welcome, the lower the better. If you purchase an assigned seat, a chair is provided for you. Please note that assigned seating is not available for every show.
  • What time do doors open before a show? When does the opener begin?
    For 7:00 Iron Horse shows, doors open at 5:30 for dinner. For 8:30 Iron Horse Shows, doors open at 8:00. For 10:00 Iron Horse shows, doors open at 9:30. Due to limited seating, The IHEG staff suggests that you plan to arrive earlier rather than later to ensure you get a seat for full or sold out shows since seating is first come first serve regardless of whether you plan to order dinner or not.
    For Pearl Street shows, doors open ½ an hour before show time.
    Doors open at 7:00pm for 8:00pm Calvin Shows.
    For Mountain Park, the door time will vary depending on the start time of the show. Please check the show listing for the correct time.
    Please Note: The show start time is when the first opener will begin if there is one, not necessarily the headlining act.
  • I just got my Calvin tickets and they say seats 2 and 4 are they next to each other?
    Yes, your seats are next to each other. One side of the theater is even numbered and one side is odd numbered.
  • More of my friends decided to come to a show at the Calvin/Mountain Park; can I change my seats so we can all sit together? I bought a dance floor ticket, but now I changed my mind and want a seat, can I swap it out?
    Unfortunately, all sales are final and we cannot change your seat once you have purchased it.
  • Do the IHEG venues serve alcohol?
    Yes, all 4 IHEG venues (Iron Horse, Pearl Street, Calvin Theater, Basement) have full service bars.
    Mountain Park will have multiple Beer vendors with a variety of options.
  • Where can I buy tickets to shows? What’s up with the service charges? Is there any place I can get tickets without a service fee?
    The Northampton Box Office, located at 76 Main Street, Northampton is the exclusive ticket service for IHEG venues. You can get tickets online, 24 hours a day, 7 days a week online here. Walkup or Phone 413-586-8686 during normal Business Hours – Monday-Saturday 10:00am-6:00pm and Sundays 12:00pm-5:00pm
    All tickets are subject to a service charge on top of the base ticket price, regardless of how you buy them.
    For Iron Horse and Pearl Street shows, online and over the phone there is a $5 service fee per ticket. If you purchase Iron Horse or Pearl Street tickets in person at the Northampton Box Office, the service fee varies based on ticket price:
    $1-$9 = $1 Fee
    $10-$19= $2 Fee
    $20-$29 = $3 Fee
    $30+ = 10% of the ticket price.
    For Calvin shows, there is a $2.00 Historic Preservation Fund fee and a $7.00 Service Fee per ticket regardless of how you buy them. If you order your Calvin tickets over the phone or choose to have them mailed online, there is an additional $3 shipping and handling fee for the order.
    For Mountain Park Shows, there is a $8.50 service fee + a $2.00 facility fee per ticket regardless of how you buy them. If you order Mountain Park tickets over the phone or choose to have them mailed when you place your order online, there is an additional $3 shipping and handling fee on the order.
    There is no way to avoid the service fee. Service fees are required to keep a box office running and staffed.
  • How come I can’t seem to get to the checkout screen on NBOTICKETS.COM?
    You need to adjust your browser’s settings to accept cookies. For instructions specific to your browser, click here.
  • Can I buy tickets the day of the show?
    If a show is not sold out, you can buy tickets in advance up until the day of show at the Northampton Box Office until 3:00pm online and until 4:00pm by phone or in person. Any leftover tickets will be available for sale at the door. Keep in mind that Iron Horse and Pearl Street Shows generally have a higher ticket price at the door.
    For Calvin Shows, please note that all price levels may not be available for purchase at the door. If you have a specific price level you are interested in, plan to buy your tickets in advance.
  • I ordered tickets, when can I pick them up?
    For Calvin & Mountain Park Shows: All phone orders are mailed if placed more than 1 week before the date of the show. If you order online you can choose to have them mailed to you. Otherwise the tickets will be waiting for you at WILL CALL.
    At the Calvin: Will Call is located on the right hand side of the lobby at the Calvin, and opens 1 hour before the show starts.
    At Mountain Park: Will Call is located at the venue gate. Signs & staff members will direct you after you park.
    For Iron Horse & Pearl Street Shows: All orders are held at the door under your last name. Iron Horse and Pearl Street tickets are never mailed.
  • What do I need to pick up my tickets?
    A valid photo ID, the credit card used to purchase them, and the email conformation print-out.
  • My son/daughter ordered tickets using my credit card, but it says the cardholder needs to be the one to pick up the tickets. Do I have to come with them? I bought tickets as a present for a friend, can they pick them up even though they are being held under my name?
    No, you do not need to come with them. Print out the order confirmation for them to bring, and give the Northampton Box Office a call at 413-586-8686 during normal business hours before 4pm the day of the show and change the will call name to your son/daughter. This also applies to people who gave tickets as a gift to someone else. You can call and change the will call name to whomever you want.
  • Are tickets refundable? What if a show is rescheduled or canceled? Occasionally, events are canceled or postponed. Should this occur, we will contact you to inform you of refund or exchange procedures for that event.
    If postponed, you will be contacted and your original tickets will be honored at the new event unless otherwise specified. For exact instructions on any canceled or postponed event, please check the event information online or contact us. If you purchase a ticket through Northampton Box Office and the ticket(s) have not been delivered, and a refund is issued, then we will issue a refund by issuing a credit to the credit card that you used to purchase that ticket. If a ticket is delivered or purchased in person and a refund is to be issued, then you will receive the refund by presenting the ticket yourself to the location where it was purchased.
    When Northampton Box Office issues a refund, it will issue a refund of the ticket's face value (or, if a discounted ticket, then instead the discounted ticket price paid), less any non-refundable fees as per Northampton Box Office's purchase policy agreement.
    Opening Acts
    Opening acts or guests may sometimes tour with headlining performers. These opening acts are subject to change or cancellation at any time without notice. No refund will be honored if an opening act is changed or canceled.
    Refunds and Exchanges
    Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues and theaters, prohibit Northampton Box Office from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
  • Do you offer Gift Cards?
    Yes, we offer gift cards which can be used for tickets. They can be purchased at Northampton Box Office or by calling 413-586-8686. They can be in multiples of $25, they never expire and they hold a balance if not all used at once. They can be used to buy tickets in advance, online, by phone, or at the Northampton Box Office in person but cannot be used at the venues themselves.
  • Do the clubs take credit cards? Do you have an ATM?
    The Iron Horse takes all major credit cards for dinner and the bar. Tickets purchased at the door must be paid for in cash.
    The Calvin does accept credit cards at the bar, and the door. For certain shows however, the door may be cash only.
    Pearl Street is cash only.
    Mountain Park is cash only.
    There is no ATM located in any of the clubs.
  • Do you have a Coat Check?
    No.
  • Are there any hotels nearby if I would like to stay the night?
    In Northampton
    Hotel Northampton
    36 King Street
    Northampton, MA 01060
    413-584-3100
    hotelnorthampton.com
    Quality Inn
    117 Conz Street
    Northampton, MA 01060
    413-586-1500
    qualityinn.com
    Clarion Hotel
    1 Atwood Drive
    Northampton, MA 01060
    413-586-1211
    clarionhotel.com
  • Do the venues serve food? What are the hours? The menu?
    The Iron Horse is the only venue with a full dinner menu for 7:00pm shows. The menu can be found here. Doors open at 5:30pm for dinner and the kitchen is open until 8:00pm.
    The Calvin has a limited snack bar located in the mezzanine.
    Mountain Park will have a variety of food (meals, snacks, desserts, etc.) & drink vendors available to you starting when the gates open.
  • Can I take pictures?
    No, there are no cameras or recording devices allowed at any of the venues.
  • Will I be searched when I enter the club?
    Iron Horse / Pearl Street / Calvin Theatre
    All persons and belongings are subject to search. Please do not bring any weapons (this includes knives), illegal drugs, alcohol, backpacks, food, or outside beverages (this includes bottled water). If you are bringing prescription medication with you, please bring it in its original prescription container.
    Mountain Park
    Absolutely no outside food or alcohol will be allowed onto Park grounds. One (1) factory sealed water bottle (up to 1L) will be allowed per person into the park.
    Absolutely no coolers, backpacks, pets, weapons, illegal drugs, high backed chairs or chaise lounges. If you are bringing prescription or over the counter medication with you, please bring it in its original container.
  • What are the age requirements for a show? I’m under 18 and want to come to a show?
    Age Requirements - All shows at The Iron Horse, Pearl Street, Calvin Theater and Mountain Park are 6+ unless otherwise noted. The clubs ask that children 6-13 be accompanied by an adult. The Basement is small bar that is part of the IHEG family, it is 21+ all the time.
    We ask that everyone in your party, regardless of age, be able to sit quietly through the concert without disturbing other patrons or the artists. Staff may ask parents whose children are noisy or uncomfortable to take them outside of the Concert Hall. If there is repeated disruption, we reserve the right to revoke admission. We strongly advise that if you do bring small children, they wear ear protection as many of shows are loud and can be damaging to young ears
  • Can I leave and come back once I have gone into a club?
    Iron Horse: If you are 21 or over, yes at the clubs’ discretion. Check with the staff as some shows may only allow re-entry at specific times for security reasons. There is no re-entry if you are under 21 years of age.
    Pearl Street / Calvin Theatre: If you are 21 or over, yes at the clubs’ discretion. Check with the staff as some shows may only allow re-entry at specific times for security reasons. There is no re-entry if you are under 21 years of age. Please Note: Re-Entry may be restricted to intermission/set break for certain shows for security purposes, so please check with staff before you exit the building.
    Mountain Park: There is absolutely no re-entry once you enter the gates of the venue so please remember to bring everything you need after you park your car.
  • I see two shows listed for the same night, what’s the deal? Do I need a separate ticket for each show if i am interested in both?
    Pearl Street Nightclub has two separate concert venues under one roof. The two rooms are known as the Ballroom (upstairs) and the Clubroom (downstairs). There are often shows in both rooms at the same time. You need a separate ticket for each show?
    The Iron Horse frequently has an early show (7:00pm) and a late show (10:00pm) on the same night.
  • Will you release any tickets to a sold out show?
    It is possible that the venues will release a handful of standing room only tickets on a first come first serve basis at the door, but there are no guarantees they will or how many, it’s the club’s discretion.
    For Calvin shows, additional seats may be released the day of the show.
  • I’m a parent and worried about sending my child to an all ages show there?
    Only you can decide whether the IHEG venues are the right environment for your child. We encourage first timers to attend a show with their kids to decide for themselves. We have strict polices enforcing no underage drinking in all of our venues in accordance with the law, and reserve the right to ask persons to leave if they do not follow these rules.
  • How can I get on the email list to find out about shows first?
    You can sign up for our free email list here. Find out about shows 2 days before the public & internet pre-sale!
  • How do I get my band on a bill at an IHEG venue?
    The Iron Horse Entertainment Group does not actively accept unsolicited demos.
    Being an artist or a new manager struggling to be heard is tough and we do empathize! However, there are several other venues in the area that are easier to get into and we strongly recommend doing so. We do pay attention to these shows! Building a small following is the best way to show you are serious and to eventually end up on a larger stage.
  • I am a student and I am interested in the music industry, do you have any internships available?
    The Iron Horse Entertainment Group offers a number of unpaid, full-credit internship positions to area college students each semester. Students are responsible for applying prior to each semester. Please send resumes and a letter of interest to:
    Jim Neill // Internship Coordinator
    Iron Horse Entertainment Group
    78 Main St. 5th Floor
    Northampton, MA 01060
  • How do I get on the Street Team?
    We have a group of people who come every week, pick up flyers, and put them up around town in exchange for free tickets. If this is something that is interests you, please email Hannah Ward.
  • Who do I contact if I left/lost an item in one of the clubs?
    If you think you may have lost something at one of our shows, please contact the Northampton Box Office. All lost and found items will be brought to the Box Office. They can be reached by phone at 413-586-8686, in person at 76 Main Street, Northampton, MA 01060 or via email by clicking here. Their hours are Monday - Saturday 10 am - 6 pm and Sundays 12 pm - 5pm.
  • Northampton Box Office Hours:
  • Monday thru Saturday: 10 am - 6 pm
  • Sunday: 12 pm - 5 pm
Return to top
close